How to view and restore an earlier version of an email

Requirements

Anyone who can open an email can view its change history. To restore a version, you must have the Editor, Developer or Admin role. If your organization uses custom roles, your role needs the Update Emails permission.

This article shows you how to view an email’s change history, preview earlier versions and restore one.

EmailShepherd saves your work automatically as you edit, and keeps earlier versions of the email in its change history. If something goes wrong, you can go back to an earlier version.

View the change history

1. Open the email in the editor.
2. In the top bar, click Change history.

The panel lists saved versions, with the most recent at the top. Each version shows when it was saved and who made the change.

Preview and restore a version

1. In the Change history panel, find the version you want to see.
2. Click Preview. The editor shows that version, with a banner at the top.
3. In the banner, choose what to do:
   • Restore: make this version the current version of the email.
   • Return to current version: go back to the email as it was, without changing anything.

Restoring a version doesn’t delete anything. The version you replaced stays in the change history, so you can restore it again later.

Note

You can’t restore a version while the email is published.

How long versions are kept

Recent changes are kept in full. Older versions are gradually thinned out, keeping the latest version in each period:

Age of the version	What’s kept
Less than 1 hour	Every version
1 to 24 hours	One version per 10 minutes
1 to 7 days	One version per hour
More than 7 days	One version per day